Account Deletion Policy

What happens when you delete your Lebsloop account

You can request account deletion from inside the Lebsloop app. This policy explains the 30-day grace window, what gets anonymized vs fully deleted, what we must keep for regulatory reasons, and how to export your data first. It is the controlling reference under PDPL Article 14 for deletion requests; see the [Privacy Policy](privacy-policy) for the broader data picture.

1. How to delete your account

Open the Lebsloop app, go to Settings → Account → Delete account, and confirm. You can also request deletion on the web — without the app — at lebsloop.com/account/delete, or by writing to privacy@lebsloop.com from your registered email. You can request deletion at any time; we do not require you to give a reason.

2. What happens immediately

The moment you confirm deletion:

Your account status flips to "pending deletion". A countdown to the grace-period end is shown in the app.
New purchases as a buyer are blocked.
Your listings are paused — they stop appearing in the public feed, no new orders can come in, and the listings page shows you a banner.
Sale orders already in progress continue to completion under their existing terms. You can still meet your obligations as a buyer or seller.
You can still sign in during the grace window. Signing in at any point during the window restores the account in one tap and cancels the deletion.

3. The 30-day grace window

Lebsloop holds the deletion request for 30 days from the moment you confirm. This is an industry-standard cool-off period and matches Apple App Store guidance. During the 30 days you can restore the account simply by signing in. Lebsloop does not contact you to encourage you back — the only nudge is the in-app countdown.

4. After 30 days — anonymization

On day 30, a scheduled task runs and anonymizes your account. What that means in practice:

4.1 Data we erase or null out

First name and last name are replaced with "Deleted user".
Phone number, email address, and the UAE Pass subject identifier are set to NULL — sign-in becomes impossible.
Avatar photo and profile bio are deleted from storage.
Push notification tokens and active sessions are revoked.
Refresh tokens are revoked on every device.
Wishlists, follow relationships, marketing preferences, and notification preferences are deleted.
In-app messages older than 6 months are deleted; messages within the last 6 months that are part of an active dispute are retained until that dispute closes.
Your KYC documents at the upstream vendor (UAE Pass or our KYC partner) are deleted under their own retention contracts; Lebsloop does not need to store them and never did.

4.2 Data we must keep (in anonymized form)

Some records must be retained even after anonymization for UAE regulatory, tax, and anti-money-laundering reasons. The records below stay in our database with your account identifier swapped to a one-way hash:

Transaction ledger entries for completed sale orders — retained 7 years per UAE FTA accounting requirements.
Dispute records — retained for the legal limitation period for civil claims, currently 10 years in the UAE.
Anti-money-laundering audit trail (buyer payments, seller payouts, KYC outcomes) — retained 5 years per UAE Central Bank guidance.
Aggregate analytics events (taps, screen views) — retained as aggregates without per-user attribution.

5. Active sale orders at the time of deletion

If you have an active sale order at the moment you request deletion — either as buyer or seller — your account stays accessible enough to complete the sale and any associated dispute or payout. The 30-day grace clock starts the moment you confirm but does not erase the obligation to finish what is already in flight.

6. Exporting your data first

Before deleting, you can export your personal data from Settings → Account → Export my data. We send a JSON archive to your registered email within 30 days of the request, containing your profile, listings, sale orders, reviews, messages, and the ledger entries tied to your account. PDPL Article 13 requires this on request and it does not require deletion.

7. Early purge

If you need anonymization to happen faster than 30 days — for instance, because you are at risk of harm and want your name off the platform immediately — write to privacy@lebsloop.com with the subject "Early purge request". We will respond within 72 hours. We may still need to retain the regulatory records described above; we will explain what we can and cannot remove.

8. Reopening a fully-deleted account

After day 30 the account is permanently anonymized — there is no way to restore it. To use Lebsloop again, sign up fresh. The new account is separate from the old one; your previous reviews, ratings, listings, and wishlists do not carry over.