Everything you need, before you ask.
Lebsloop's help center — answers for buyers, sellers, and everyone curious about what we're building. Browse by topic or search across every article.
For buyers
Browsing, buying, paying, receiving, and what to do if a piece arrives wrong. Every purchase is escrow-protected.
For sellers
Listing pieces, setting your price, and getting paid. You keep 100% of the price you set — the buyer covers the protection fee.
Fees & payments
What the buyer pays, what the seller keeps, when money moves, and how the buyer-protection fee works.
Trust & safety
How we keep the marketplace honest — verification, escrow, authentication, and our dispute process.
Identity & verification
Signing up, verifying identity, why we ask, and what the badges on a profile mean.
Delivery & handover
How an appointed courier gets pieces from sellers to buyers, what happens at each handover, and what to do if something goes wrong.
How to set up your Lebsloop account
Still stuck? Email support — we reply within a day.